Friday, December 27, 2013
Resolving Disputes between Tilers and Suppliers
This honed Travertine tiled floor was newly laid by a professional tiler in South Lancaster, unfortunately however the tiler mistook some white lines in the stone as resin post installation and tried very hard to remove them damaging the finish of the stone (it’s quite common for new stone to have this issue). The white marks turned out be in the stone itself and not on the surface, to complicate things further the Travertine had been laid onto electric under floor heating so it would have been tricky to lift and replace the tiles without compromising the expensive heating matts placed underneath the stone.
The customer was left in a dilemma as the suppliers of the stone were blaming the tiler and the tiler the supplier, the only option was to call out Tile Doctor. On inspection and after conducting two cleaning tests we managed to get a result with our burnishing system with no white lines showing after the Travertine had dried out.
Source: Travertine tile problems resolved